Terms of Service

1. Acceptance and eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use Frankee. If you use Frankee on behalf of a company, team, or other organization, you represent that you have authority to bind that organization to these Terms. In that case, "you" includes both you and the organization.

If you do not agree to these Terms, do not create an account or use the Service.

2. Free access, trials, subscriptions, and pricing

2.1 Thirty-day free trial

Eligible new customers may receive one 30-day free trial per person, organization, or workspace unless Frankee approves otherwise. The trial ends thirty days after signup. No payment method is required to begin the trial.

2.2 Paid plans

Published self-service pricing is:

• Individual: $19 per month or $190 per year.
• Team: $49 per month or $490 per year, per team.

Prices are stated in U.S. dollars and exclude applicable taxes unless otherwise stated. Enterprise, promotional, pilot, or negotiated plans may be governed by an order form or separate agreement.

2.3 Billing and renewal

When you purchase a paid subscription, you authorize Frankee and its payment processor to charge the payment method you provide. Monthly and annual subscriptions automatically renew for successive billing periods until canceled.

Before purchase, Frankee will disclose the price, billing frequency, renewal terms, and available cancellation method. Frankee will not charge you unless you affirmatively select a paid plan and provide a valid payment method.

2.4 Cancellation

You may cancel a paid subscription at any time using the cancellation controls provided in the Service. If those controls are unavailable, you may cancel by contacting privacy@frankee.ai. Frankee will not require a cancellation method that is materially more difficult than the method used to subscribe.

Cancellation takes effect at the end of the current paid billing period. You will retain access through that date unless your account is suspended for a violation of these Terms or for a security or legal reason.

2.5 Refunds and failed payments

Except where required by law, paid fees are non-refundable and Frankee does not provide credits for partial billing periods. If Frankee terminates a prepaid subscription without cause, Frankee will refund the unused, prorated portion of the prepaid subscription fee.

Frankee may suspend paid features after reasonable notice if a payment is declined, reversed, or remains unpaid.

2.6 Pricing changes

Frankee may change pricing or plan features. Any change affecting an existing paid subscription will take effect no earlier than the next renewal period after the notice required by applicable law. If you do not agree to the change, you may cancel before the new price takes effect.

3. Artificial intelligence and generated output

You agree that all AI-generated output requires review by appropriately authorized and knowledgeable people before it is approved, shared, implemented, or treated as final.

AI-generated output:

• Is advisory and informational in nature.
• May contain errors, omissions, assumptions, or unintended bias.
• Is intended to support, not replace, human judgment.
• Is not legal, financial, medical, employment, cybersecurity, regulatory, or other licensed professional advice.
• Does not replace product decisions, organizational governance, security review, compliance review, or professional expertise.

You remain responsible for all decisions, actions, communications, and outcomes arising from your use of the Service or its output.

4. Accounts and team workspaces

4.1 Account information

You must provide accurate and complete account information and keep it current.

4.2 Account security

You are responsible for safeguarding your credentials and for activity conducted through your account. You agree to use a strong, unique password, not share credentials outside your authorized organization, and promptly report suspected unauthorized access to privacy@frankee.ai.

4.3 Organization administrators

If your account is associated with an organization or Team workspace, the organization's authorized administrators may manage users, permissions, integrations, billing, and content associated with that workspace. Depending on available features and permissions, an administrator may be able to access, export, modify, or delete workspace content.

You should submit information to an organization workspace only when you are authorized to provide it to that organization.

5. Acceptable use

You may not use Frankee to:

• Violate any applicable law, regulation, court order, or contract.
• Harass, threaten, abuse, discriminate against, or harm any person or group.
• Generate or distribute fraudulent, deceptive, malicious, or materially misleading content.
• Circumvent, disable, probe, interfere with, or defeat security, access controls, rate limits, or other safeguards.
• Reverse engineer, decompile, or attempt to discover source code or non-public platform logic, except where such restriction is prohibited by law.
• Scrape, crawl, harvest, or perform bulk extraction except through an interface or API expressly authorized by Frankee.
• Introduce malware, malicious code, or content intended to disrupt the Service or another user.
• Use the Service to build or benchmark a competing product without Frankee's written permission.
• Misrepresent AI-generated output as independently verified or human-authored when that representation would be deceptive.

6. Restricted data and customer responsibilities

You represent that you have all rights, permissions, notices, consents, and organizational authority required to submit Customer Content and connect third-party systems to Frankee.

Unless Frankee has expressly agreed otherwise in writing, you may not upload or process:

• Protected health information subject to HIPAA.
• Payment card information, bank account credentials, or other regulated financial account data.
• Social Security numbers, government identification numbers, or biometric identifiers.
• Passwords, private keys, access tokens, or production secrets.
• Classified information, export-controlled technical data, or information subject to specialized government security controls.
• Highly sensitive employment, legal, or personal information that requires safeguards Frankee has not expressly agreed to provide.
• Any information you are not legally or contractually authorized to provide.

Ordinary business contact information, such as names and work email addresses, may be processed when necessary to use the Service and as described in the Privacy Policy.

7. Customer Content, output, and intellectual property

7.1 Customer Content

"Customer Content" means information, documents, text, images, data, comments, integration data, instructions, and other material you or your authorized users submit, upload, connect, or make available to the Service.

As between you and Frankee, you retain ownership of Customer Content. You grant Traevo Consulting LLC a limited, non-exclusive license to host, copy, transmit, process, display, and store Customer Content only as reasonably necessary to provide, secure, maintain, support, and improve the Service, comply with law, and enforce these Terms.

7.2 Generated Output

"Output" means artifacts, analyses, suggestions, recommendations, and other content generated by the Service in response to Customer Content or user instructions.

As between you and Frankee, you may use Output generated for you for any lawful business purpose. To the extent Traevo Consulting LLC has any ownership rights in such Output, it assigns those rights to you.

Because artificial intelligence can generate similar responses for different users, Output may not be unique. Frankee does not guarantee that Output is copyrightable, exclusive, accurate, complete, or non-infringing.

7.3 Frankee intellectual property

Traevo Consulting LLC and its licensors retain all rights in the Service, including its software, interfaces, workflows, prompts, templates, evaluation methods, configurations, documentation, designs, trademarks, branding, and underlying technology.

Subject to these Terms and payment of applicable fees, Frankee grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your authorized subscription or trial period. No other rights are granted.

8. Confidentiality and data handling

Frankee will use reasonable administrative, technical, and organizational measures designed to protect Customer Content against unauthorized access, use, alteration, or disclosure.

Frankee will use Customer Content only for purposes authorized by these Terms, the Privacy Policy, an applicable order form, or your instructions. Frankee may disclose Customer Content to personnel, contractors, subprocessors, and service providers who need access to perform services for Frankee and who are subject to appropriate confidentiality obligations.

Frankee may disclose information when required by law, legal process, or a valid governmental request. Where legally permitted, Frankee will attempt to provide notice before disclosure.

No electronic service is completely secure. Frankee does not guarantee that unauthorized access, loss, or misuse will never occur.

9. Third-party services and integrations

Frankee may interoperate with third-party products and services, including work-management platforms, identity providers, payment processors, analytics providers, hosting providers, and artificial intelligence providers.

When you connect a third-party service, you authorize Frankee to access and process information from that service as necessary to provide the requested integration. Your use of a third-party service remains governed by that provider's terms and privacy practices.

Frankee is not responsible for the availability, security, accuracy, functionality, or acts of third-party services outside Frankee's reasonable control.

10. Privacy

Frankee's collection and use of personal information is described in the Privacy Policy, which is incorporated into these Terms by reference. Additional data-processing terms may apply to organizational or enterprise customers.

11. Feedback

If you voluntarily provide suggestions, ideas, or feedback about the Service, you grant Traevo Consulting LLC a perpetual, irrevocable, worldwide, royalty-free license to use that feedback without restriction or compensation.

Feedback does not include Customer Content or information clearly identified as confidential.

12. Beta, preview, and evolving features

Frankee may offer beta, preview, experimental, or early-access features. These features may be incomplete, change without notice, perform differently from generally available features, or be discontinued.

You should not rely on a beta or preview feature for critical operations unless Frankee expressly agrees otherwise in writing.

13. Suspension and termination

13.1 Suspension

Frankee may suspend access immediately when reasonably necessary to address a security threat, suspected illegal activity, material breach of these Terms, nonpayment, harm to the Service or another user, or a legal or regulatory requirement.

Where practicable, Frankee will provide notice and an opportunity to cure the issue.

13.2 Termination by you

You may stop using the Service at any time. Terminating an account does not automatically cancel an active paid subscription unless you also complete the cancellation process described in Section 2.5.

13.3 Termination by Frankee

Frankee may terminate an account for material breach, repeated violations, illegal activity, nonpayment, or conduct that creates material risk to the Service or others. Frankee may also discontinue the Service or terminate an account without cause by providing reasonable advance notice where practicable.

13.4 Data after termination

Unless immediate deletion or restriction is required for security, legal, or privacy reasons, Frankee may provide a reasonable period for you to export available Customer Content after termination. Frankee may thereafter delete Customer Content in accordance with its data retention practices and Privacy Policy. Residual copies may remain in encrypted backups for a limited period.

14. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

TRAEVO CONSULTING LLC DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

Frankee does not warrant that the Service will be uninterrupted, secure, error-free, or compatible with every system; that defects will be corrected; that Customer Content will never be lost; that integrations will remain available; or that Output will be accurate, complete, unique, non-infringing, or suitable for your intended use.

Some jurisdictions do not allow certain warranty exclusions, so some of these exclusions may not apply to you.

15. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, TRAEVO CONSULTING LLC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, GOODWILL, OR BUSINESS OPPORTUNITIES; BUSINESS INTERRUPTION; LOSS OR CORRUPTION OF DATA; OR DECISIONS OR ACTIONS BASED ON AI-GENERATED OUTPUT.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF TRAEVO CONSULTING LLC ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO FRANKEE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS.

The limitations in this section apply regardless of the legal theory and even if Frankee was advised of the possibility of damages. They do not apply where liability cannot lawfully be limited.

16. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Traevo Consulting LLC and its affiliates, officers, employees, contractors, and agents from third-party claims, damages, liabilities, costs, and reasonable legal fees arising from:

• Your Customer Content.
• Your violation of these Terms or applicable law.
• Your misuse of the Service or Output.
• Your infringement or violation of another person's rights, including privacy or intellectual property rights.

Frankee will provide reasonable notice of a covered claim and may control its defense and settlement. You may not settle a claim in a manner that admits liability by Frankee or imposes obligations on Frankee without written consent.

17. Governing law and disputes

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.

Any dispute arising from or relating to these Terms or the Service will be brought in the state or federal courts located in New York County, New York, and each party consents to the personal jurisdiction and venue of those courts.

Nothing in these Terms limits any non-waivable consumer right or prevents either party from seeking appropriate injunctive or equitable relief.

18. Changes to the Service or these Terms

Frankee may modify the Service and may update these Terms. If a change is material, Frankee will provide notice through the Service, by email, or by another legally permitted method before the change takes effect.

Continued use after the effective date of revised Terms constitutes acceptance of the revised Terms. If you do not agree to a material change, you must stop using the Service and cancel any affected subscription before the change takes effect.

19. General terms

These Terms, together with the Privacy Policy and any applicable order form, Data Processing Addendum, or other written agreement, constitute the entire agreement concerning the Service.

If an order form or separately signed agreement conflicts with these Terms, the separately signed agreement controls to the extent of the conflict.

You may not assign these Terms without Frankee's written consent. Frankee may assign these Terms in connection with a merger, reorganization, financing, sale of assets, or transfer of the Service.

If any provision is found unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will remain in effect. Failure to enforce a provision is not a waiver.

Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations.

Sections that by their nature should survive termination will survive, including payment obligations, intellectual property rights, confidentiality, disclaimers, limitations of liability, indemnification, and dispute provisions.

20. Contact

Questions about these Terms may be sent to privacy@frankee.ai.

Frankee is operated by Traevo Consulting LLC.